Be sure that the target HTTP virtual directory (Web share) is available to the Security Server. For details, see Configuring Internet Proxy Settings. Copyright © 2013 Trend Micro Incorporated. Also ensure that there is a functional connection between the Security Server and this update source. http://rinfix.com/trend-micro/trend-micro-messaging-security-agent-page-cannot-displayed.html
All rights reserved. If the source is a custom update source (Intranet location containing a copy of the current file or Alternate update source), set up the appropriate environment and update resources for this A pure IPv6 Security Server cannot update directly from the Trend Micro ActiveUpdate server or any pure IPv4 custom update source. Click Save. https://success.trendmicro.com/solution/1054988-troubleshooting-security-server-update-issues-in-worry-free-business-security-wfbs
Contents Index Search Search Knowledge Base Collapse AllExpand AllPreviousNext SearchToggle Highlight Configuring the Security Server Update Source Before you begin By default, the On the Server tab, select an update source. If the source is the Trend Micro ActiveUpdate Server, ensure that the Security Server has Internet connection and, if you are using a proxy server, test if Internet connection can be Specify a custom update source if the Security Server is unable to reach the ActiveUpdate server directly.
Trend Micro ActiveUpdate Server Intranet location containing a copy of the current file: Type the Universal Naming Convention (UNC) path to the source, such as \\Web\ActiveUpdate. Procedure Navigate to Updates → Source. A dual-stack proxy server that can convert IP addresses, such as DeleGate, is required to allow the Security Server to connect to the update sources. Trend Micro Smart Scan Pattern Not Updating Also specify the logon credentials (user name and password) that the Security Server will use to connect to this source.
If you need assistance setting up an update source, contact your support provider. Similarly, a pure IPv4 Security Server cannot update directly from pure IPv6 custom update sources. Alternate update source: Type the URL to this source. https://success.trendmicro.com/solution/1053401-manually-updating-the-pattern-file-of-a-security-server-and-agents